At Nivalisva, we are committed to ensuring that our customers receive their orders in a timely and efficient manner. This Shipping Policy outlines our shipping methods, processing times, delivery estimates, shipping charges, and other essential details to help you understand how we handle your shipments. By placing an order with us, you agree to the terms outlined in this policy.
1. Order Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation. Processing includes order verification, packaging, and handing over to the courier service.
- Orders placed on weekends or public holidays will be processed on the next business day.
- In case of high order volumes or unforeseen circumstances, processing may take longer. Customers will be notified if delays occur.
2. Shipping Methods & Delivery Estimates
We offer several shipping options to cater to different needs. Estimated delivery times vary based on the shipping method selected at checkout.
Domestic Shipping (Within India)
- Standard Shipping: 5-7 business days
- Express Shipping: 2-4 business days
- Same-Day/Next-Day Delivery: Available for select pin codes (additional charges apply)
- Cash on Delivery (COD): Available in select locations (subject to serviceability and order value limits)
International Shipping
- Standard International Shipping: 10-20 business days
- Express International Shipping: 5-10 business days
- International shipping availability depends on the destination country and applicable import/export regulations.
Note: The delivery times mentioned above are estimates and may vary due to unforeseen factors such as weather conditions, customs clearance, or carrier delays.
3. Shipping Charges
Shipping costs depend on the order value, shipping method, and delivery location.
Domestic Shipping Charges
- Orders Below ₹999: Standard shipping charges apply based on weight and location.
- Orders Above ₹999: Free standard shipping.
- Express and Same-Day Delivery: Additional charges based on service availability.
International Shipping Charges
- Calculated at checkout based on weight, destination, and shipping method selected.
- Import duties, customs fees, and taxes (if applicable) are the responsibility of the customer.
4. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your shipment.
- Tracking updates may take up to 24 hours to reflect in the courier partner’s system.
- Customers are encouraged to check their tracking details regularly for real-time updates on delivery status.
5. Shipping Restrictions
- Certain items may be restricted for shipping to specific locations due to regulations (e.g., hazardous materials, perishables, or restricted ingredients in beauty products).
- Some remote or non-serviceable locations may not be eligible for COD or express shipping options.
- We do not ship to PO Boxes or military addresses (APO/FPO/DPO).
6. Lost, Delayed, or Damaged Shipments
We strive to deliver your order safely and on time, but unforeseen circumstances may sometimes cause delays or damage.
Lost or Delayed Shipments
- If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
- If the tracking status shows “Delivered” but you haven’t received the package, please reach out within 48 hours to investigate the issue.
- Nivalisva is not responsible for delivery delays caused by external factors such as courier issues, natural disasters, or incorrect shipping information provided by the customer.
Damaged Shipments
- If your package arrives damaged, take clear photos of the package and product and report the issue to our customer support team within 48 hours of delivery.
- We will assess the damage and offer a replacement or refund based on the extent of the issue.
7. Address Changes & Order Modifications
- Once an order has been placed, address changes and order modifications can only be accommodated within 12 hours of order confirmation.
- If your order has already been shipped, we cannot change the shipping address.
- If an incorrect address is provided and the order is returned to us, re-shipping charges will apply.
8. Customs, Duties, and Taxes (For International Orders)
- Customers are responsible for any customs duties, taxes, or additional fees required by their destination country.
- Nivalisva is not responsible for delays due to customs clearance procedures.
- If an international shipment is refused due to high customs duties, the customer will be responsible for return shipping costs.
9. Returns Due to Failed Delivery Attempts
- If a delivery attempt fails due to incorrect address details, unavailability of the recipient, or refusal to accept the package, the courier service may attempt re-delivery.
- If the package is returned to Nivalisva due to repeated failed delivery attempts, the customer may be responsible for re-shipping costs.
10. Pre-Orders & Backorders
- If an item is on pre-order or backorder, the estimated shipping time will be mentioned on the product page.
- Orders containing both in-stock and pre-order items will be shipped together once all items are available unless separate shipping is requested (additional charges may apply).
11. Shipping During Sales & Promotions
- During high-demand periods such as sales, festivals, or special promotions, shipping times may be longer than usual.
- We appreciate your patience and recommend placing orders in advance to avoid delays.
12. Customer Support
If you have any questions or concerns about our shipping policy, feel free to contact us:
- Email: [email protected]
- Phone: 8377092004
- Live Chat: Available on our website during business hours.
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
Nivalisva reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.
Thank you for choosing Nivalisva! We appreciate your trust and support.
