Welcome to Nivalisva! These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to comply with and be bound by these terms. Please read them carefully before using our services.
1. Introduction
These Terms and Conditions apply to all users of the website, including browsers, customers, and vendors. Nivalisva reserves the right to modify these terms at any time, and continued use of the site constitutes acceptance of the new terms.
2. Eligibility
To use our website and services, you must:
- Be at least 14+ years old or have parental consent.
- Provide accurate and complete information during the ordering process.
- Not use our products for illegal or unauthorized purposes.
3. Orders & Payment
- All orders placed on our website are subject to acceptance and availability.
- Prices are listed in INR and may be subject to change without notice.
- We accept payments through secure gateways, including credit/debit cards and UPI.
- In case of payment failure, the order will not be processed.
- Nivalisva reserves the right to refuse or cancel orders at its sole discretion.
4. Shipping & Delivery
- Orders are shipped within the specified timeframe mentioned on the product page.
- Delivery times may vary based on location and unforeseen delays.
- Nivalisva is not responsible for delays caused by third-party courier services.
- Shipping charges will be mentioned at checkout.
- Customers must provide accurate shipping details to avoid delivery failures.
- Delivery time will be 5-7 days
5. Returns & Refunds
- We accept returns only for damaged or defective products within 7 days of delivery.
- To request a return, customers must email [email protected] with order details and images of the damaged item.
- Refunds will be processed only after the returned item is received and inspected.
- Refunds will be credited to the original payment method within 7 days.
- Sale items are non-refundable unless defective.
6. Product Information & Accuracy
- We strive to ensure that product descriptions, images, and pricing are accurate.
- However, minor variations in color, texture, or packaging may occur.
- Nivalisva does not guarantee that product information is always error-free.
7. Intellectual Property
- All content on the website, including images, logos, text, and product designs, is owned by Nivalisva and protected under intellectual property laws.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
8. User Conduct
By using our website, you agree NOT to:
- Engage in fraudulent transactions.
- Disrupt the website’s functionality.
- Use automated systems or software to extract data from our website.
- Violate any laws or regulations.
9. Limitation of Liability
- Nivalisva is not liable for any indirect, incidental, or consequential damages arising from product use.
- We are not responsible for third-party service failures, including payment gateways and courier services.
- Our liability is limited to the amount paid for the specific product in question.
10. Privacy Policy
- We respect your privacy and protect your personal data in accordance with our Privacy Policy.
- By using our website, you consent to the collection and use of information as described in our Privacy Policy.
11. Termination
- We reserve the right to terminate or suspend your access to our website for violations of these terms.
- Upon termination, your obligations under these Terms and Conditions, including payment and liability provisions, remain in effect.
12. Governing Law & Dispute Resolution
- These Terms and Conditions shall be governed by the laws of India.
- In case of disputes, both parties agree to attempt resolution through mediation.
- If mediation fails, disputes shall be settled through arbitration in Delhi, India.
13. Contact Information
For any queries related to these Terms and Conditions, please contact us at:
- Email: [email protected]
- Phone: 8377092004
- Address: j-1/17 dda flats kalkaji, new delhi 110019
14. Manufacturer Disclaimer
Nivalisva does not manufacture the products sold on this website. All products are manufactured by Artikamart, and Nivalisva acts solely as a marketing and distribution partner. By purchasing from our website, you acknowledge that the manufacturing, formulation, and quality control of the products are the responsibility of Artikamart. Nivalisva is not liable for any claims regarding the manufacturing process or product formulation.
15. Warranty & Liability for Product Use
Nivalisva makes no warranties regarding the effectiveness, suitability, or fitness of the products for any particular purpose. Customers should perform a patch test before use and consult a professional if they have allergies or sensitive skin. Nivalisva is not responsible for any adverse reactions, side effects, or skin issues arising from product use.
16. Indemnification Clause
By using our website and purchasing products, you agree to indemnify and hold Nivalisva, its affiliates, officers, employees, and partners harmless from any claims, damages, liabilities, or legal expenses arising from your use of the products or website. This includes but is not limited to allergic reactions, improper use of the product, or failure to follow instructions.
17. Cancellation Policy
Orders can only be canceled within 24 hours of placement. Once processed for shipping, cancellations are not possible. Refunds for canceled orders (if applicable) will be processed within [number] days and credited to the original payment method.
18. Force Majeure (Unforeseen Events)
Nivalisva shall not be held liable for delays or failure in performance caused by circumstances beyond our reasonable control. These may include but are not limited to natural disasters, strikes, supply chain disruptions, government restrictions, pandemics, or other force majeure events.
19. Changes to Prices & Product Availability
Nivalisva reserves the right to modify prices, discontinue products, or update product availability at any time without prior notice. If an order is placed before a price change, the original price at the time of purchase will be honored.
20. Customer Responsibility for Allergies & Skin Reactions
Customers must review the ingredients and perform a patch test before using the product. Nivalisva is not liable for allergic reactions, skin sensitivities, or any medical conditions arising from product use. If you have sensitive skin or pre-existing conditions, consult a healthcare professional before use.
Thank you for choosing Nivalisva!
